Sydney Super Shuttle (“we” or “us”) takes all care in providing services to its customers (“you”) for on time service delivery, however disclaims all responsibility for passengers missing flights while using our service.

WHILST ALL REASONABLE CARE IS TAKEN TO ENSURE THAT WE OPERATE AS CLOSELY AS POSSIBLE TO OUR TIMETABLE, YOU AGREE BY USING OUR SERVICES THAT WE ARE NOT RESPONSIBLE FOR DELAYS, TEMPORARY SERVICE INTERRUPTIONS DUE TO CAUSES BEYOND OUR CONTROL, OR ANY CONSEQUENTIAL LOSS (INCLUDING BUT NOT LIMITED TO MISSED FLIGHTS OR TRANSPORT CONNECTIONS).

Passengers should be aware that exceptional traffic conditions, technical problems or other unforeseeable circumstances could result in delays or cancellation to our service.

DAMAGE TO BAGGAGE

All items carried or loaded on our service, including your carryon baggage and personal effects, is carried by us at your sole responsibility and Sydney Super Shuttle accepts no responsibility, and will not be liable, for theft, loss or damage to any passenger’s baggage, including any wear and tear to luggage, on a Sydney Super Shuttle vehicle, in transit or otherwise in our possession or control.

Wear and tear includes any damage to an item, not limited to damage to or loss of protruding baggage parts such as straps, packets, pull handles, hanger hooks, wheels and feet, or other items attached to the baggage as well as damage to oversized/over packed bags, dents etc.

REFUNDS/DISPUTES

Sydney Super Shuttle services are not refundable. We will, however, offer a credit toward future travel within 12 months should your trip have to be postponed due to circumstances beyond your control, such as government regulations preventing travel or cancellation by airline. For any disputes, please email us on [email protected] and we will assess each case in a timely fashion.

LUGGAGE ALLOWANCE

NOTE: All passengers are expected to load and unload their own luggage. If you are unable to load your own heavy or bulky luggage, let us know in advance so that we can reasonably assess whether we can do so.

How much luggage can I bring with me?
You can bring two pieces of checked baggage weighing a maximum of 20kg each.

Shared ride customers are allowed one average-sized suitcases and one carry-on bag per person. Boxes are not accepted when using this service.

Can I bring more than two pieces of checked baggage?
Yes, but a charge will apply – you can bring three additional items of checked baggage weighing a maximum of 20kg each at additional cost per item as per the online booking system.

Can I bring my bike / surfboard?
Yes! You can bring your bike or surfboard, subject to us determining reasonable storage room is available. Additional cost will be charged per item, as per the online booking system. Surfboards, surf-skis, and sailboards need to be packed well in damage absorbent material and can’t be longer than 2m (6.6) in length due to space limitations.

Can I bring a pram or a wheelchair?
Prams and wheelchairs can be brought on board the bus free of charge, regardless of how much baggage you have.